Welcome to XENTWAVE ("we," "our," "us," or "Company"). XENTWAVE is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, and access our crypto banking services, including bill payments, virtual cards, multi-chain swaps, and gift card purchases.
By accessing or using XENTWAVE services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
We collect information that you voluntarily provide to us when you:
| Category | Data Types | Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, nationality, government-issued ID | Account creation, identity verification, regulatory compliance |
| Contact Information | Email address, phone number, postal address | Communication, service delivery, support |
| Financial Information | Bank account details, cryptocurrency wallet addresses, transaction history | Processing payments, virtual card issuance, swaps |
| Verification Documents | Government ID, proof of address, selfie photos | KYC/AML compliance, fraud prevention |
When you access our services, we automatically collect certain information including device information, usage data, location data, technical data, and cookie data.
As a crypto banking platform, we collect and process wallet addresses, transaction hashes, digital asset balances, smart contract interactions, gas fees, and multi-chain swap history.
We use your personal information for account creation and management, processing transactions, issuing virtual cards, multi-chain swaps, bill payments, gift card purchases, regulatory compliance (KYC/AML), fraud prevention and security, customer support, service improvement, and marketing communications (with consent).
We share your information with trusted third-party service providers including KYC/AML verification services, payment processors, blockchain infrastructure providers, cloud hosting providers, analytics providers, customer support tools, marketing platforms, and security services.
We may also disclose your information when required by law to law enforcement agencies, regulatory authorities, courts, government agencies, and legal counsel.
We implement industry-standard security measures to protect your information including:
We retain your personal information for different periods depending on the type of data:
Depending on your location, you may have the following rights:
We use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings or our cookie preference center.
XENTWAVE services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child under 18, we will delete it immediately.
We may update this Privacy Policy periodically to reflect changes in our practices, legal or regulatory requirements, new features or services, or user feedback. We will notify you of any material changes via email or prominent notice on our website.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices:
XENTWAVE Privacy Team
Response Time: We aim to respond to all inquiries within 5 business days.
By using XENTWAVE services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.